Question 1

What is Mubboo?

Accepted Answer

Mubboo is New Zealand's AI-powered local life and consumer assistant. Think of it as a knowledgeable friend who can instantly compare prices across 500+ NZ and international retailers, answer questions about government services, help plan your meals, find the cheapest flights, and much more — all through a simple voice or text conversation.

Question 2

Is Mubboo free to use?

Accepted Answer

Yes! Mubboo is free to use. Guest users get 5 interactions per day, and registered members (also free) get 10 voice chats plus unlimited text queries daily. We also offer Mubboo Plus for power users who want more. See our Plans page for details.

Question 3

How does Mubboo make money?

Accepted Answer

We earn commissions through affiliate partnerships with retailers. When you find a deal on Mubboo and click through to purchase, we may earn a small commission from the retailer. This never costs you anything extra — you pay the exact same price as if you'd visited the retailer directly. See our Affiliate Disclosure for full details.

Question 4

Do I need to create an account?

Accepted Answer

No — you can start using Mubboo immediately as a guest. However, creating a free account (just an email) gives you higher daily limits, conversation history that's saved across sessions, and access to the Deals page with unlimited text queries.

Question 5

Can I talk to Mubboo using my voice?

Accepted Answer

Absolutely! On mobile, voice is the primary input — just hold the "Hold to Talk" button and speak naturally in New Zealand English. On desktop, you can click the microphone icon or simply type your question. Mubboo's voice is powered by natural AI speech technology.

Question 6

What kind of questions can I ask?

Accepted Answer

Mubboo covers 14 everyday life scenarios: Shopping (price comparisons, product recommendations), Food & Dining (meal planning, restaurant deals, recipes), Travel (flights, hotels, itineraries), Gifts, Activities & Experiences, Health, Beauty & Spa, Pets, Kids, Automotive, Finance (general info only — not financial advice), Bills & Utilities (energy, internet, phone plans), Home Services, and School (tutoring, supplies). If it's about everyday life in New Zealand, Mubboo can probably help.

Question 7

How accurate is Mubboo's information?

Accepted Answer

Mubboo connects to real-time data sources and retailer APIs to provide current information. However, like any AI assistant, it can make mistakes. Prices, availability, and product details may change between the time Mubboo checks and when you visit the retailer's website. We always recommend verifying important details — especially for financial, health, or legal matters.

Question 8

What does "Mubboo can make mistakes" mean?

Accepted Answer

This is our transparency notice. AI technology, while powerful, is not perfect. Mubboo may occasionally provide outdated prices, incorrect product details, or incomplete information. We display this notice to remind you to double-check important information before making decisions.

Question 9

How does Mubboo compare prices?

Accepted Answer

Mubboo connects to hundreds of NZ and international retail platforms — including The Warehouse, PB Tech, Mighty Ape, Noel Leeming, Briscoes, Farmers, and many more. When you ask about a product, our AI searches across all connected platforms in real-time to find the best available price and relevant deals.

Question 10

Are the deals on Mubboo real?

Accepted Answer

Yes. All deals and prices shown on Mubboo are sourced directly from retailer platforms and affiliate networks. However, prices can change at any time, so always verify the final price on the retailer's website before purchasing.

Question 11

Does Mubboo only show products with affiliate links?

Accepted Answer

No. Our AI recommends the best product for your needs regardless of whether we have an affiliate relationship with the retailer. If a non-affiliate product is the best option, Mubboo will still recommend it. Having an affiliate link does not influence the recommendation.

Question 12

What happens when I click "View Deal"?

Accepted Answer

You'll be redirected to the retailer's website where you can complete your purchase. If the product link is an affiliate link, we may earn a small commission at no extra cost to you. You'll always see a disclosure when affiliate links are present.

Question 13

Does Mubboo store my voice recordings?

Accepted Answer

No. Voice audio is processed in real-time to convert your speech to text, and is NOT permanently stored. Only the text transcription is kept as part of your conversation history (which you can clear at any time).

Question 14

Does Mubboo sell my data?

Accepted Answer

Absolutely not. We never sell your personal information to third parties. See our Privacy Policy for full details on how we handle your data.

Question 15

Where is my data stored?

Accepted Answer

All data is stored on secure AWS servers in Sydney, Australia (ap-southeast-2 region).

Question 16

What's the difference between Guest, Free Member, and Plus?

Accepted Answer

Guest users get 5 interactions per day with no account needed. Free Members (free sign-up) get 10 voice chats plus unlimited text daily, plus conversation history. Plus members (AU$7.99/month or AU$49.90/year) get 50 voice chats plus unlimited text, plus exclusive features like saved items and price alerts. See /plans for full comparison.

Question 17

Can I cancel Mubboo Plus at any time?

Accepted Answer

Yes. You can cancel your Plus subscription at any time. Cancellation takes effect at the end of your current billing period — you'll continue to have Plus access until then. No refunds for partial periods.

Question 18

Is there a free trial for Plus?

Accepted Answer

New registered users receive a complimentary experience of Plus features. Details are available on our Plans page.

Question 19

Which browsers does Mubboo support?

Accepted Answer

Mubboo works on all modern browsers including Chrome, Safari, Firefox, and Edge — on both desktop and mobile. For the best voice experience on mobile, we recommend Chrome or Safari.

Question 20

Does Mubboo work on my phone?

Accepted Answer

Yes! Mubboo is designed mobile-first. The interface is optimised for smartphones with a prominent "Hold to Talk" voice button. No app download needed — just visit mubboo.nz in your phone's browser.

Question 21

I found incorrect information. How do I report it?

Accepted Answer

Please email admin@mubboo.ai with the details of the incorrect information. We review all reports and update our data sources regularly.

Frequently Asked Questions

Getting Started

Using Mubboo

Deals & Shopping

Privacy & Security

Plans & Billing

Technical